Mark Shields

Mark Shields

General Manager - Customer & Client Services

Mark is a passionate people-leader with over twelve years’ experience in contact centre management.

He joined Tenix Solutions in 2015 from Aegis where he had been the Senior Manager of Operations for the previous nine years.

He has excellent, hands-on knowledge of the workings of contact centre industries including call and resource management, quality control, process management and the relevant technology.

His high level planning and performance analysis drives a commitment to maximise productivity in order to achieve financial and contractual targets.