Knowledge Management is an imperative part of most modern businesses, even if they don’t know what it's called.
At it's simplest, it is a collection of files or documents which employees use to complete their daily tasks. At its best, good Knowledge Management stores and serves documents in a fast, user-friendly way ensuring those files are up-to-date, accurate and approved. It should also include functionality to capture employee knowledge so that when people leave a business and the next generation joins, the on-boarding process can be quick and comprehensive.
Access control and usage reporting are extra benefits to a good Knowledge Management system, giving businesses the ability to set limits on who can read, edit, distribute and act on their files. Versioning features keep records of changes and collaboration tools enable team members working together to review and update documents, even if those employees work in different locations. Reporting provides invaluable insight into how your organisation uses its information.
The benefits of a good Knowledge Management system includew creating a positive employee attitude through simple, self-service systems enabling them to work more effectively and efficiently.
We use and recommend several Knowledge Management platforms depending on client requirements, as each provides specific tools, features and functions.